SHIPPING OPTIONS |
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EXPRESS DELIVERY Next Day Delivery to Major Cities 1-3 Days to Metro Areas |
Free for orders between $75 and $230* $9.95 for orders under $75 |
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TAX FREE DELIVERY 1-3 Days to Metro Areas |
No taxes or import duties to pay on arrival for orders over $230 Flat rate fees quoted at checkout - save on local taxes |
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BULKY ITEM SHIPPING 1-7 Days to Metro Areas |
Great rates for bulky items Flat rate fees quoted at checkout |
ALL ORDERS ARE SHIPPED FROM AUSTRALIA
Flat Rate Express Delivery
Orders placed before 2:00pm AEST should be received within 1-3 business days.
DHL requires a signature on delivery, so if you will not be home during standard delivery hours (9am to 5pm) we recommend shipping to your work address^. Please ensure you add the company or business name to your address to avoid any issues when shipping to a work address.
Some heavy/bulky items will be charged at a higher shipping rate which will be quoted at checkout. Bulky/Heavy orders can sometimes take 1-2 additional days for delivery, so please factor this into any orders for large items.
Tax Free Express Delivery - Orders Over $230
Orders placed before 2:00pm AEST should be received within 1-3 business days.
New Zealand customs charge local duties and taxes on some high value imports and these can result in local payments over 100% on top of the original order value. Our flat rate tax free shipping options mean all taxes are covered when you order and there is nothing more to pay when your order arrives. Please see International Customs Charges Information below for further details.
Heavy/Bulky Items Courier - From A$19.99
Large and Bulky orders may be charged at a higher shipping rate and generally take 2-3 days longer than express shipping. Prices will be quoted in the checkout, but in some cases a custom shipping fee is required and you will be contacted if this is the case.
Heavy or bulky items include: Travel Bags, Skateboards, Surfboard Travel Covers and Bodyboards. Please note: We do not ship surfboards, Solid Racks or bicycles to New Zealand.
International Customs Charges Information
Imports over NZD$175 will generally incur customs and import taxes in New Zealand. This also includes separate orders arriving into NZ customs the same day. SurfStitch has no control over these taxes and cannot advise what they will be once your parcel has arrived in New Zealand.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and SurfStitch will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and SurfStitch will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
For more info please see:
www.customs.govt.nz/features/internetshopping/Pages/default.aspx
*Excludes heavy items
^If you are not home to sign for your delivery the driver will leave a card to arrange a more appropriate time for the delivery. In most cases the driver will attempt to deliver the parcel on 3 separate occasions, but if no delivery can be made after this time the order is normally returned. SurfStitch takes no responsibility for this process and any returned orders will incur a $9.95 service fee to be shipped again.