New Zealand Returns Information

Ordering is Easy & Risk Free!

SurfStitch is committed to customer satisfaction. If you receive any merchandise that you are unhappy with for any reason, simply return it to us within 100 days (30 days for sale items*), in the condition that you received it and we will happily exchange size or refund*. We will also ship your size exchange request back to you, for free!

Returns Process

If for any reason you would like to return your product to us please follow the simple steps below:

1. Visit the returns page on the website and enter your order number and email address

2. Select the item(s) you wish to return and complete your return booking

3. Attend your local Post Office and send your goods to our returns address. For security and peace of mind, we strongly suggest insured registered post as SurfStitch is not liable for lost return parcels.

SurfStitch Returns (Your Order Number)

Locked Bag 7 

Gold Coast MC, QLD 9726


4. Once received in our warehouse, we will inspect and process the goods to ensure you receive your refund or size exchange as quickly as possible. You will then receive an email to notify that your return has been processed.




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