SurfStitch is committed to customer satisfaction. If you receive any merchandise that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily refund*.
Refunds (full price items) -100 days from date of purchase.
Refunds (sale items) – 30 days* from date of purchase.
NOTE - Free returns are offered to Australian and New Zealand orders only, so you will be required to pay for return postage.
How to Return...
To return any items from your order simply log your return online before sending anything back.
1. Enter your order details and select the item(s) you're returning.
2. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
3. Address the return to:
SurfStitch Returns (Your Order Number)
225 Burleigh Connection Road, Burleigh Heads, Queensland, 4220
4. Attend your local Post Office and send to the labelled address. For security and peace of mind, we strongly suggest insured registered post as SurfStitch.com is not liable for lost return parcels.
5. Once received in our Fulfillment Centre, we will inspect and process your return to ensure you receive your refund as quickly as possible. You will receive an email to notify that your return has been processed.
Return Terms and Conditions
If you are wanting to return boxed or packaged goods, they must be returned in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.
Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.
Underwear and Earrings: Due to hygiene reasons, SurfStitch is not able to accept returns on underwear or earrings unless faulty.
Swimwear: Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.
Wetsuits: When returning wetsuits the folding guide (sent with your order) must be followed. If you did not receive the folding guide, please contact customer service. Badly creased wetsuits may not be accepted for return unless faulty.
*Sale items can be returned after 30 days if the product is faulty under warranty or the incorrect item was received.