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SurfStitch is committed to customer satisfaction. If you receive any merchandise that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily refund*.
Refunds (full price items) -100 days from date of purchase.
Refunds (sale items) – 30 days* from date of purchase.
If for any reason you would like to return your product to us please follow the simple steps below:
1. Visit the returns page on the website and enter your order number and email address
2. Select the item(s) you wish to return and print your return insert
3. Ship your goods to our returns address. For security and peace of mind, we strongly suggest insured registered post as SurfStitch is not liable for lost return parcels.
43-53 Days Rd, Upper Coomera, QLD 4209
4. Once received in our warehouse, we will inspect and process the goods to ensure you receive your refund as quickly as possible. You will then receive an email to notify that your return has been processed.
Return Terms and Conditions
If you are wanting to return boxed or packaged goods, they must be returned in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods. Items marked under the 3PCR category cannot by exchanged and will be refunded if returned.
Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.
Underwear and Earrings: Due to hygiene reasons, SurfStitch is not able to accept returns on underwear or earrings unless faulty.
Swimwear: Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.
Wetsuits: When returning wetsuits the folding guide (sent with your order) must be followed. If you did not receive the folding guide, please contact customer service. Badly creased wetsuits may not be accepted for return unless faulty.
*Sale items can be returned after 30 days if the product is faulty under warranty or the incorrect item was received.