Returns Policy

We understand that in some cases what you receive isn't everything you hoped for. We try to make our returns policy as simple and easy as possible, but there are some rules you need to follow to ensure we can accept your return.

 

All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

 

Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.

 

 

 

 

Underwear and Earrings: Due to hygiene reasons, SurfStitch is not able to accept returns on underwear or earrings unless faulty.

 

Swimwear: Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.

 

Wetsuits: When returning wetsuits the folding guide (sent with your order) must be followed. If you did not receive the folding guide, please contact customer service. Badly creased wetsuits may not be accepted for return unless faulty.

 

During peak returns periods, SurfStitch cannot guarantee returns will be processed within 24 hours. If a size exchange is required we recommend placing a new order online and returning your original items for refund to avoid exchange items selling out.

 

Promotional discount offers will be honoured when exchanging size, but in the case your size request is unavailable or a refund is requested promotional offers will not be extended to your new order. Any free promotional items should be returned along with your order if all items are being returned for refund to avoid being charged for these goods.

 

Returns must be made within the time frame listed on the returns page unless faulty. Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. SurfStitch will not pay to return these items to you. Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided. SurfStitch does not accept cash as a form of payment and takes no responsibility for cash sent via post.

 

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