Australian Shipping Information

 

STANDARD DELIVERY

 

  • 2-5 business days* to most metro areas
  • $7.99 for orders under $100
  • FREE for orders over $100

Signature Required: Signature required if home, or collect from post office

No-Signature: Parcel left at your address

EXPRESS DELIVERY

  • 1-3 business days to most metro areas
  • $9.99 for orders under $100
  • $4.99 for orders over $100
No-Signature: Parcel left at your address

STANDARD MARKETPLACE SHIPPING

  • 1-7 days to most areas 
Bulky item surcharges may apply - rates shown in checkout

 SEE BELOW FOR MORE DETAIL

 

STANDARD SHIPPING

FREE For Orders Over $100 and $7.99 Under $100*

Orders placed before 2:00pm AEST in Metro areas should be received in 2-10 business days. 

Standard Shipping is a signature required service*. This means that the courier will require you to be present to sign for your package, If you are not home your package will be redirected to the closest post office for pick up - you will be required to show your identification upon pick up. You will be left a card in most cases with this information. 

* Excludes bulky items (Please see 'bulky item delivery below). Orders containing outlet items are not eligible for free shipping and will incur a $9.99 shipping fee.

 

STANDARD SHIPPING - No Signature Required

FREE For Orders Over $100 and $7.99 Under $100*

Orders placed before 2:00pm AEST in Metro areas should be received in 2-10 business days. 

Standard Shipping is a no signature required service*. This means that the courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address SurfStitch takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing and address to which someone will be present.  

* Excludes bulky items (Please see 'bulky item delivery below). Orders containing outlet items are not eligible for free shipping and will incur a $9.99 shipping fee.

 

EXPRESS SHIPPING 

$9.99 Under $100 and $4.99 Over $100*

Orders Placed before 2:00pm AEST in Metro areas should be received the within 1-3 business days however this service can take up to 7 business days.  

Express Shipping is a no signature required service*. This means that the courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address SurfStitch takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing and address to which someone will be present. 

 

MARKETPLACE SHIPPING

All shipped from supplier items will be shipped directly from the brand to you. Dependent on their current shipping policy your order will ship via Australia Post or external couriers with no signature required - however this can be dependent brand to brand.

We recommend contacting the courier directly once you receive your shipment details and tracking to either be left with no signature or redirect to the post office. 

Please note: We ask that you enter your address carefully when ordering shipped from supplier products as we can not edit your address on our end. Once shipped you can contact the courier to amend * we take no responsibility if this cannot be updated in time or the order is delivered to the incorrect address entered.

 

BULKY ITEM DELIVERY 

RATES QUOTED AT CHECKOUT

Bulky items can include some Travel Bags, Surfboard Racks, Surfboard Covers, Skateboards, Bodyboards, Surfboards, Softboards and some Headwear. Most of our Bulky items are shipped to you for FREE however some Bulky items can attract higher shipping fees starting from $9.99. These shipping fees are based on the size and weight of the order and any shipping charges will be quoted during checkout. Estimated delivery time for bulky orders is 1-7 days (7-14 days for regional areas).

Bulky item deliveries require a signature upon delivery, If you are not present the parcel will be redirected to the depot and you will be responsible for picking this parcel up. We recommend choosing an address where you will be present such as a work address to avoid this. 

 

SHIPPING INSURANCE

You value your shipment and so do we – for peace of mind, don’t forget to protect your order.

The courier carries no liability in the event a parcel is lost or damaged during transit, regardless of the nature of the error. Hence why at time of shipment, transit insurance is offered as an optional extra to provide you peace of mind.

By adding shipping insurance to your purchase, we will ensure your order is protected during the shipment creation, in transit and delivery process.

How it works

SurfStitch will lodge a formal investigation on your behalf with the courier and guarantees a turnaround of 2 business days to either refund, credit or replace providing the order has not met the conditions below:

  • The consignment has been signed for
  • The consignment has been delivered with a proof of delivery image captured
  • You have supplied the incorrect address when placing your order

This fee is non-refundable and paid directly to SurfStitch at time of shipment creation.


For New Zealand shipping information please click here.

For International shipping information please click here.

^In some cases, if your order exceeds the dimensions for Express Shipping it will automatically be sent via Regular Shipping. This service requires a signature upon arrival or will be taken to your local post office if you're not home. Any additional fees will be refunded in this case.

Important Information: SurfStitch can only send surfboards within mainland Australia. If your order does not meet these conditions it will be cancelled and refunded. For a list of excluded destinations please contact Customer Service.

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