Australian Shipping Information

 

SHIPPING OPTIONS

STANDARD DELIVERY:

1-3 business days* to most metro areas when ordered before 2pm AEST

$7.95 Under $60 and

FREE Over $60

Signature Required: contactless delivery if home otherwise taken to your local post office

No-Signature: Parcel left at your address     

EXPRESS DELIVERY:

Next business day* to most metro areas when ordered before 2pm AEST however this service can take 1-3 business days. 

$9.95 Under $60 and

$4.99 Over $60

No-Signature: Parcel left at your address

GSI Surfboards Courier Shipping: 

1-7 days to most areas 

NSW, ACT, VIC - $19.99

SA, QLD - $29.99

WA, NT, TAS - $49.99

Shipped from supplier information

Billabong, Element, RVCA, Kustom, Dakine, Xcel, Vonzipper, Quiksilver, Roxy, DC Shoes, Flick, Coastlines, Freewaters, Poler, Harvest Label, Island, Molokai, Nev & Flick+ items from GSI

are shipped directly from the brand to you. This means they will arrive separately to any standard SurfStitch items, but all parcels should be delivered within a 1-5 business days in the majority of cases. 

*We ask you enter your address carefully when checking out as we cannot update addresses or cancel orders containing "Shipped From Supplier Items" If you do need to update an address you will need to call the courier to which it was shipped with. *Please note we take no responsibility if this cannot be updated by this service in time. 

 Outlet shipping fee 

We have a shipping fee of $9.95 on orders within Australia containing outlet that have not met the minimum spend threshold of non outlet items such as sale and full price. If you have $60 + of non outlet items any outlet items then added will not attract a shipping fee. If you fall below this threshold and have outlet items in your cart you will have a $9.95 fee to pay, Please note all outlet sales are final.

 

 SEE BELOW FOR MORE DETAIL

STANDARD SHIPPING

FREE For Orders Over $60 and $7.95 Under $60*

Orders placed before 2:00pm AEST in Metro areas should be received in 1-3 business days. This service takes 1-5 business days to most other areas.

Standard Shipping is a signature required service*. This means that the courier will require you to be present to sign for your package, If you are not home your package will be redirected to the closest post office for pick up - you will be required to show your identification upon pick up. You will be left a card in most cases with this information. 

* Excludes outlet or bulky items (Please see 'bulky item delivery below). Orders containing outlet items are not eligible for free shipping and will incur a $9.95 shipping fee.

STANDARD SHIPPING - No Signature Required

FREE For Orders Over $60 and $7.95 Under $60*

Orders placed before 2:00pm AEST in Metro areas should be received in 1-3 business days. This service takes 1-5 business days to most other areas.

Standard Shipping is a no signature required service*. This means that the courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address SurfStitch takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing and address to which someone will be present.  

* Excludes outlet or bulky items (Please see 'bulky item delivery below). Orders containing outlet items are not eligible for free shipping and will incur a $9.95 shipping fee.

EXPRESS SHIPPING 

$9.95 Under $60 and $4.99 Over $60*

Orders Placed before 2:00pm AEST in Metro areas should be received the next business day, However this service can take 1-3 business days. 

Express Shipping is a no signature required service*. This means that the courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address SurfStitch takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing and address to which someone will be present. 

BULKY ITEM DELIVERY 

RATES QUOTED AT CHECKOUT

Bulky items can include some Travel Bags, Surfboard Racks, Surfboard Covers, Skateboards, Bodyboards, Surfboards, Softboards and some Headwear. Most of our Bulky items are shipped to you for FREE however some Bulky items can attract higher shipping fees starting from $9.95. These shipping fees are based on the size and weight of the order and any shipping charges will be quoted during checkout. Estimated delivery time for bulky orders is 1-7 days (7-14 days for regional areas).

Important Information: 

*Please note Australia Post and Star Track are doing no contact deliveries at this stage, This means no signature will be required and the parcel can be left at your property in a safe place. 

Important Information: SurfStitch can only send surfboards within Australia this does unfortunately exclude Islands, if your order does not meet these conditions it will be cancelled and refunded. For a list of excluded destinations please contact  Customer Service.

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For New Zealand shipping information please click here.

For International shipping information please click here.

^In some cases, if your order exceeds the dimensions for a Star Track Express satchel it will automatically be sent via Regular Shipping which 1-5 days to most areas. This service requires a signature upon arrival or will be taken to your local post office if you're not home.

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