Australian Returns Information

Free Returns - Ordering is Easy & Risk Free!

SurfStitch is committed to customer satisfaction- if you receive any merchandise that you are unhappy with for any reason, simply return it to us within 30 days*, in the condition that you received it and we will happily exchange size or refund*. We will also ship your size exchange request back to you, for free! 

FULL PRICE AND SALE ITEMS

30 DAYS TO REFUND & EXCHANGE SIZE

OUTLET ITEMS

NO RETURNS (unless faulty or incorrect item received)

For New Zealand returns information please click here

For International returns information please click here.

How to Return...

To return any items from your order simply log your return online before sending anything back.

1. Enter your order details and select the item(s) you're returning.
2. Select your preferred return location with Parcel Point or Australia Post.

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FREE ParcelPoint Drop-Off

Return with Parcel Point and Couriers Please at a convenient location near you:

7-14 days for most returns

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FREE Post Office

Return with Australia Post at your nearest Post Office or Mail Box:

3-10 days for most returns


3. Print your return postage label and you’re ready to go - our returns team will see your return request when they process your return.

CLICK HERE TO BOOK A RETURN

 

Track your Return...

Parcel Point

1. Visit https://parcelpoint.com.au/track

2. Enter your tracking number. This can be found on your returns postage label.

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Australia Post

1. Visit https://auspost.com.au/mypost/track/#/search

2. Enter your tracking number. This can be found on your returns postage label.


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Faulty Item Returns

If you have a faulty item that you would like refunded, repaired or replaced, please view our Faulty Item Returns Guide on our Terms and Conditions page.

Return Terms and Conditions

All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.

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Underwear and Earrings: For hygiene reasons, SurfStitch is unable to accept returns on underwear or earrings unless faulty.

Swimwear: Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. Swimwear must be tried on over underwear as soiled items will not be accepted for return. 

Wetsuits: When returning wetsuits the folding guide must be followed. You can view the folding guide here. Badly creased wetsuits may not be accepted for return unless faulty.

Things to remember...

  • If a size exchange is required we recommend placing a new order online and returning your original item(s) for refund to avoid exchange sizes selling out. We are not able to honour previously used promotion codes when choosing this option.
  • Promotional discount offers will be honoured when exchanging size, but in the case your size request is unavailable or a refund is requested, promotional offers will not be extended to your new order. Any free promotional items should be returned along with your order if you will no longer meet the terms of the offer.
  • Some bulky items such as surfboards and softboards are excluded from our free returns offer.
  • Free returns policy is limited to one return per order. Additional returns must be made at your own expense.

*Items can be returned outside our standard returns periods if the product is faulty under warranty or the incorrect item was received.

SurfStitch only provides one prepaid label per order for a return, if you require to send other items back or are returning an exchange you will need to pay for this return to our return address with your order number as reference.

Returning an Exchanged Item?

Our free returns policy only covers one free return with the idea being that we get you the correct size if the original was not suitable. If you are returning the size that was exchanged this is not covered, so you will just need to return this to us at your own cost and not through our online returns portal.

 

Please mail your return to:

SurfStitch Returns (Your Order Number)

Locked Bag 7

Gold Coast MC, QLD 9726

 

Your returned item will be refunded once received and you will receive an email to advise when this has been completed.

 

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