What do I do if an item is missing from my order?

Our dispatch process requires all items to be scanned and weighed in order for shipment to complete, so your order will be shipped in full. However, there are some exceptions that may explain why you may not have received your full order.

- You have an item like a surfboard, board rack or bicycle which are sometimes shipped directly from the supplier and will arrive separately.

- Items in your order are shipped from a separate warehouse location. Your shipping email will explain which items this applies to.

- An item you ordered was not available at time of dispatch and has been removed and refunded.

You should receive an email in any of these cases to advise you of the situation, but if you have any questions please contact our customer service team.

 

Have more questions? Submit a request