My refund isn't what I expected. What should I do?

If you have received a refund for returned goods and it doesn't appear to be the right amount, please ensure you've checked the terms and conditions for any promotions you've used on your order. Some promotions require a minimum spend to receive the discount or free item and in returning products you may have broken the terms of the offer.

If you still require assistance please contact the customer service department.

Have more questions? Submit a request