I just placed an order and I need to cancel it or change something. What can I do?

Once your order is complete it’s instantly sent to our dispatch system to begin picking your items and getting them shipped to you as soon as possible. This leaves a fairly short window in which we can cancel or remove items from your order.

We are unable to swap items on a completed order, but items can be removed prior to shipping providing you contact us before the order begins processing.

If you need to cancel an order, change the shipping address or remove items from your order please contact the Customer Service team as soon as possible. We cannot guarantee it will be possible to reach your order in time, but the faster you contact us the better.  

Products marked SHIPPED FROM SUPPLIER cannot be removed from orders once placed and must be returned for refund if unwanted.



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