I think I may have been charged incorrectly. What should I do?

When paying with Credit Card an authorisation will be processed to your card and this amount is then captured to pay for your order. Some banks will display these pending transactions for several days until they eventually expire and disappear from your statement, so please allow 3-5 days to pass before contacting us. 

If you can see multiple charges on your card please ensure you haven't accidentally placed multiple orders, but if this is not the case contact our customer service team and we will be happy to assist you.

Have more questions? Submit a request