I need to return a product. How do I do that?

All returns need to be processed online by following the steps below...

  1. Grab your order number and the email address you used when placing that order.
  2. Visit the Book a Return page and enter your details - not available on mobile/tablet website.
  3. Select the items you wish to return and let us know if you'd like a refund or an exchange, then submit your return.
  4. From here you can print your return slip and book in your return (you will need a printer ready) and we will also send you an email with the instructions in case you need to finish your return later.
  5. Print your return slip and return label and return your goods through your selected return carrier.
  6. Wait for your email confirming your refund or exchange has been completed.

 

To get started with your return click the link below:

BOOK A RETURN

 

If you have any questions with any part of the returns process you can submit a request to the customer service team below and we will respond to you as soon as possible.

Have more questions? Submit a request