Christmas Delivery Guide 2018

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There's nothing worse than sitting around an empty tree this holiday season. Use our Christmas delivery guide to make sure your gifts will arrive on time.

Metro Areas 
Major Cities and Outlying Suburbs

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Express Shipping

Order before 2pm December 21st

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Regular/Bulky Shipping

Order before 2pm December 18th

Regional Areas
Towns and Small Cities Outside Capital Cities

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Express Shipping

Order before 2pm December 18th

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Regular/Bulky Shipping

Order before 2pm December 14th

Isolated Areas
Remote Locations With Limited Postal Services

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Express Shipping

Order before 2pm December 14th

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Regular/Bulky Shipping

Order before 2pm December 10th

 

What can ship Express?

Most orders can be shipped using our Express service, but this excludes some bulky items like Surfboards and Softboards, and shipments to remote areas like Christmas Island. Shipping time is generally 1-3 days and next day delivery is available to capital cities and outlying suburbs.
This is a no signature service, so your parcel will be left at the delivery address you provide.

What ships with Regular/Bulky Shipping?

Some larger items like Surfboards and Softboards cannot be shipped express and will take a little longer to arrive. This option will be presented at checkout if Express Shipping is not available for your order. Delivery time is normally 3-7 days.
This is a signature on delivery service, so you will need to collect your parcel from a post office if you are not home.

Can you guarantee delivery?

The dates and shipping times provided are those advised by our carriers. We work round the clock to get orders shipped on time, but once we hand them over there are many factors we cannot control and these can cause delays to your delivery. The best idea is to get your orders placed well before the 21st of December just to be safe.

Tips and Advice...

  • Express shipping is left at your address without needing to contact you. If you're shipping to a work address and your office won't be open during the holidays, it may be better to use a home address.
  • We offer Express Shipping (no signature) and Regular Shipping (signature required). Choosing to sign for your parcel means you need to be at the address to receive your delivery and your parcel will be taken to the post office if you're not there. 
  • Watch for weekend deliveries: during the busiest postal period of the year, our couriers will complete weekend deliveries in some metro areas. Keep an eye out for orders arriving on the 22nd and 23rd.

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For New Zealand shipping info, please click here
For International shipping info, please click here

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